Last Updated: 17-Jan-2025
1. Introduction
Welcome to AeroFlights (“we,” “our,” “us”). We are committed to protecting your privacy and handling your personal data with the utmost care and transparency. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website aeroflights.org (the “Site”) and use our private jet charter services (the “Services”).
By accessing our Site and using our Services, you consent to the data practices described in this policy. If you do not agree with the terms, please do not access the Site or use our Services.
2. Information We Collect
We collect information that identifies, relates to, describes, or could be linked to you (“Personal Information”). This includes:
Personal Identifiers: Name, date of birth, passport number, nationality, government-issued identification details (required for international flights and security purposes).
Contact Information: Email address, telephone number, home address, and business address.
Financial Information: Bank account details, credit/debit card numbers (processed by secure third-party payment gateways), and information for credit checks or wire transfers.
Travel Preferences & Itinerary Details: Flight origin, destination, dates, times, special requests (e.g., catering, ground transportation), passenger manifest details, and information about your travel companions.
Technical Data: Internet protocol (IP) address, browser type, operating system, device information, pages you visit on our Site, time spent on those pages, and other diagnostic data (collected via cookies and similar technologies).
Communications: Records of correspondence when you contact us via email, phone, or contact forms on our Site.
3. How We Use Your Information
We use the information we collect for the following purposes:
* To provide, operate, and maintain our Services, including booking and managing your flights.
* To create and manage your account and customer profile.
* To process your transactions and send you related invoices and confirmations.
* To communicate with you, including sending service-related announcements, responding to your inquiries, and providing customer support.
* For safety, security, and regulatory compliance, including passenger screening, customs, border protection, and complying with aviation authority requirements.
* To personalize your experience and provide you with information about services, features, and aircraft that may interest you (with your consent where required by law).
* To analyse and improve our Site and Services, monitor usage patterns, and develop new products and services.
* To prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
4. Legal Basis for Processing (GDPR)
If you are located in the European Economic Area (EEA) or UK, our legal basis for processing your Personal Information is:
Performance of a Contract: To fulfil our obligations in providing the charter services you request.
Legitimate Interests: For our operational business needs (e.g., security, marketing analytics, improving our services), provided these interests are not overridden by your rights.
Consent: Where we have obtained your clear consent for specific processing activities (e.g., marketing communications). You may withdraw consent at any time.
Legal Obligation: To comply with aviation, security, and financial regulations.
5. How We Share Your Information
We may share your Personal Information with third parties only in the ways described in this policy:
Aircraft Operators & Service Providers: We share necessary passenger and flight details with certified aircraft operators, ground handlers, fuel providers, catering companies, and other vendors essential for executing your flight.
Government & Regulatory Authorities: We are legally obligated to provide passenger information (e.g., API/PNR data) to customs, border control, immigration, and other relevant authorities for security and safety purposes.
Payment Processors: We use trusted third-party payment processors to handle financial transactions securely. We do not store your full credit card details on our servers.
Professional Advisors: With our lawyers, auditors, and insurers where necessary for legal, compliance, or insurance purposes.
Business Transfers: In connection with a merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
With Your Consent: For any other purpose disclosed to you with your prior permission.
We require all third parties to respect the security of your Personal Information and to treat it in accordance with the law.
6. Data Retention
We will retain your Personal Information only for as long as necessary to fulfill the purposes we collected it for, including to satisfy any legal, accounting, or reporting requirements. Retention periods are determined by the nature of the data and the legal obligations we are subject to (e.g., aviation authorities require passenger manifests to be kept for several years).
7. Your Data Protection Rights
Depending on your location, you may have the following rights regarding your Personal Information:
Access: The right to request copies of the Personal Information we hold about you.
Rectification: The right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
Erasure (“Right to be Forgotten”): The right to request that we erase your Personal Information, under certain conditions.
Restrict Processing: The right to request that we restrict the processing of your Personal Information, under certain conditions.
Data Portability: The right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
Object to Processing: The right to object to our processing of your Personal Information, particularly for direct marketing purposes.
Withdraw Consent: Where we rely on consent, you have the right to withdraw it at any time.
To exercise any of these rights, please contact us using the details in the “Contact Us” section below.
8. Data Security
We implement robust technical and organizational security measures designed to protect your Personal Information from unauthorized access, alteration, disclosure, or destruction. These include encryption (SSL/TLS), secure servers, and access controls. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee its absolute security.
9. International Data Transfers
Given the global nature of private aviation, your information may be transferred to, stored, and processed in countries outside of your country of residence, including the United States, which may have data protection laws that are different from those of your country. We will ensure that such transfers are made in compliance with applicable data protection laws and are protected by appropriate safeguards, such as Standard Contractual Clauses approved by the European Commission.
10. Cookies and Tracking Technologies
Our Site uses cookies and similar tracking technologies to track activity and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.
11. Children’s Privacy
Our Services are not directed to individuals under the age of 18. We do not knowingly collect Personal Information from children. If you become aware that a child has provided us with Personal Information, please contact us.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date. You are advised to review this Privacy Policy periodically for any changes.
**13. Contact Us**
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at privacy@aeroflights.org